Dealing with Difficult People

Sometimes it’s not the work that makes work hard – it’s the people. We’ve all been there before; you come into work positive and ready to take on the day only to get your optimism crushed by a difficult person in your office. Whether it’s a difficult boss, difficult patient or difficult friend, we all deal with someone who is less than understanding every single day. This is why it is crucial to learn how to handle situations where you must come in contact with these people, especially if you have to work alongside them everyday. Try to Understand. One common trend about situations when dealing with difficult people is misunderstood communication. Before jumping to conclusions, take the time to try to see where they’re coming from and even though it may be difficult, give them the benefit of the doubt. They might not even realize that they’re being difficult. We encounter people from all walks of life everyday and not everyone is going to communicate in the same way. Often, it’s just a matter of understanding the other person’s personality and communication style. As a leader, you must take the time to try to understand how other people communicate and interact before making any judgments. On Leadercast Now, we dive into how to communicate with each personality type from the Myers Briggs test, so no matter what type of personality you have, you can learn the best way to interact with people of other personality types. Sometimes all it takes is a simple conversation in a neutral area to solve your problem. Get with the person who you’ve been having trouble with and go out for coffee. Let them know you want to learn more about them, so you can work better together. Last but not least, be the light. Keep in mind, whether or not they have an effect on your attitude is up to you. Don’t let the actions of someone else ruin your day. Instead of stooping to their level, try lifting them up. You’ll be amazed at how just the smallest acts of kindness can warm even the coldest hearts. Make the decision to be a positive energy giver and you may even inspire them to do the same.

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